Marwan Temsamani is an accomplished Functioneel beheerder at Shared Service Centrum Ons since February 2023, specializing in the management and advisory roles related to TOPdesk, Zivver, and PowerBI, with a focus on ITSM processes. Previous experience includes a role as Afstudeerstagiair IT Selfserviceportal, optimizing the selfservice portal within TOPdesk, and an IT Servicedeskmedewerker position at OGD ict-diensten, where responsibilities included processing IT support requests and assisting with Windows 11 migrations. Educational background includes a degree from Inholland University of Applied Sciences and MBO College Almere. Additional roles include being a Studentbuddy and Promostudent, as well as internships in ICT management at NPO and Zorggroep Almere, providing a solid foundation in both practical and theoretical aspects of information technology.
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