Marie Chrobak Sváčková

Marie Chrobak Sváčková has a diverse work experience in customer support and team leadership roles. Marie is currently working as a Customer Support Team Lead at Shares since October 2021. Prior to that, they worked as a Team Leader at Revolut from January 2020 to October 2021.

Before joining Revolut, Marie worked at Majorel Polska (formerly Arvato) as a Front Office Customer Care Team Lead - Online Advertising from February 2019 to January 2020. In this role, they managed a team of 16 specialists, ensured adherence to KPIs, and handled work schedules and deadlines.

Marie also has experience working at Arvato where they held the positions of Back Office Customer Care Team Lead - Online Advertising from August 2018 to February 2019, and Customer Care Online Advertising Specialist from February 2016 to July 2018. In these roles, they were responsible for tasks such as hiring and managing a team, providing primary client support through various channels, troubleshooting advertiser issues, and promoting PPC policies.

Additionally, Marie worked as an Inbound Sales Representative at Farnell element14 from October 2015 to February 2016. In this role, they handled logistics, created price offers, managed orders, dealt with claims, and upsold products in the electronic components market.

Overall, Marie has demonstrated their expertise in customer support, team leadership, and online advertising throughout their career.

Marie Chrobak Sváčková received their Master's degree in Comparative Political Science from the University of West Bohemia, Pilsen, from 2008 to 2014. Marie also pursued studies in Comparative Political Science at Babes-Bolyai University, Cluj-Napoca, from 2012 to 2013. Prior to their university education, Marie attended Pierre de Coubertin Grammar School in Tábor from 2004 to 2008 and Grammar School Pacov from 2002 to 2004.

In addition to their formal education, Marie Sváčková obtained certifications in various subjects. Marie completed the course "Crafting an Effective Writer: Tools of the Trade" from Coursera in November 2013. In August 2013, they also obtained a certification in "Internet History, Technology, and Security" from Coursera Verified Certificates.