Ector Reyes

Ector Reyes has a solid work experience in the healthcare and telecommunications industries. Ector started their career at Cox Communications in 2005 as a Customer Care Specialist, where they resolved various customer service issues and actively contributed to improving team productivity. In 2007, they moved into the role of Analyst III, working on routing strategies and analyzing performance drivers to optimize key performance indicators. Ector joined Sharp HealthCare in 2014 as a Business Analyst, where they analyzed call patterns and trends, provided staffing recommendations, and streamlined reporting across multiple contact centers. In 2017, they were promoted to Team Lead Workforce Management and Technology, where they focused on workforce software deployment and optimization.

Ector Reyes obtained their Associate's degree in Business Administration and Management from Grossmont College from 2009 to 2011. Ector then pursued a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General at San Diego State University from 2011 to 2015.