Danusia Szczerkowska Cxad

Danusia Szczerkowska is an accomplished Senior Customer Experience Manager at Shawbrook Bank, where responsibilities include implementing customer experience strategies through innovative marketing techniques since January 2022. Previously, Danusia held various roles at Arval BNP Paribas Group for nearly 14 years, culminating as Customer (CX) Marketing Manager, with a strong focus on aligning business practices around customer needs. Earlier experience includes positions at Lloyds Banking Group, where Danusia served as Customer Retention and Acquisition Manager, along with roles in regional marketing and internal communications. Danusia holds a Professional Diploma in CX from The CX Academy and has a BA Hons in Business Administration from UWE Bristol, further enhanced by studies at Cambridge Marketing College.