Susan McCallum

Susan McCallum is a seasoned compliance professional with extensive experience in the financial services sector. Currently serving as Compliance Director at Shawbrook Bank since March 2024, Susan previously held similar roles at The Mortgage Lender (TML) from March 2015 to December 2022, where significant contributions were made to the compliance framework in a specialist lending environment. Prior to TML, Susan served as Customer Service Manager at HML and as Compliance Manager at Mortgages plc, focusing on regulatory guidance related to the Financial Conduct Authority (FCA) and other relevant legislation. Additional experience includes compliance roles at Bank of America Merrill Lynch and various positions in administration and support within financial services. Susan's education includes a Bachelor's degree in International Business and Modern Languages from the University of Strathclyde, a Diploma in Compliance from the International Compliance Association, and a Certificate in Awareness of Mental Health Problems from North East Scotland College.