Heather McLaren

Heather McLaren is an experienced professional in guest relations and operations management, currently serving as the Director of Guest Relations at Shedd Aquarium since February 2018. Prior to this role, McLaren held the position of Assistant Director of Box Office Operations at John G. Shedd Aquarium from July 2015. McLaren's career includes positions such as Application Support Analyst at AudienceView, Business Manager at Ticket Central, Concierge at MetLife Stadium, Operations Manager at Rock and Roll Hall of Fame Annex, and Assistant Operations Manager at BODIES...The Exhibition. McLaren earned a Bachelor of Arts degree in Communication Arts, focusing on Theater and English Literature, from Ohio Northern University.