Sheikh Shakhbout Medical City - SSMC
Ahmad Abu Rass is an experienced operations and customer relations professional with a diverse background in healthcare management. Currently serving as Operations Manager at Sheikh Shakhbout Medical City since May 2023, Ahmad focuses on increasing patient referrals and fostering collaborations with healthcare facilities. Prior roles include Patient Access Manager at Sheikh Shakhbout Medical City in partnership with Mayo Clinic, where responsibilities involved overseeing the Contact Center and developing customer management strategies, and Customer Relations Center Senior Officer at Abu Dhabi Health Services Company- SEHA, managing a large team handling significant daily call volumes. Ahmad also held supervisory positions at Sheikh Khalifa Medical City, promoting customer-oriented practices and ensuring high-quality service delivery. Academically, Ahmad holds a Bachelor's degree in Business and Quality Management from Hamdan Bin Mohammed Smart University and a Diploma in Business Administration from The Intermediate University College.
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Sheikh Shakhbout Medical City - SSMC
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Sheikh Shakhbout Medical City (SSMC) is one of the UAE’s largest hospitals for serious and complex care and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030. Supported by the latest diagnostic and treatment modalities available, SSMC offers care in over 30 specialties. A team of locally and internationally trained physicians and allied health staff work seamlessly together, promoting comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region. As the region’s leading tertiary facility, SSMC has over 700 patient beds, 18 operating theatres including a hybrid operating room, 26 neonatal intensive care units and the UAE’s largest pathology lab.