Ahmad abu Rass

Ahmad Abu Rass is an experienced operations and customer relations professional with a diverse background in healthcare management. Currently serving as Operations Manager at Sheikh Shakhbout Medical City since May 2023, Ahmad focuses on increasing patient referrals and fostering collaborations with healthcare facilities. Prior roles include Patient Access Manager at Sheikh Shakhbout Medical City in partnership with Mayo Clinic, where responsibilities involved overseeing the Contact Center and developing customer management strategies, and Customer Relations Center Senior Officer at Abu Dhabi Health Services Company- SEHA, managing a large team handling significant daily call volumes. Ahmad also held supervisory positions at Sheikh Khalifa Medical City, promoting customer-oriented practices and ensuring high-quality service delivery. Academically, Ahmad holds a Bachelor's degree in Business and Quality Management from Hamdan Bin Mohammed Smart University and a Diploma in Business Administration from The Intermediate University College.