CHUN SIANG LAI

CHUN SIANG LAI is a skilled professional with a background in production engineering from Universiti Teknologi PETRONAS, where education was completed between 2012 and 2017. Experience includes working as a Research Assistant at Universiti Teknologi PETRONAS, where modifications were made to polishing machine designs. Subsequent roles at PETRONAS involved support for well intervention projects, including preparation and analysis. At Shell, CHUN SIANG LAI progressed through multiple positions, including Automation Specialist and Customer Success Specialist, addressing inquiries from high-tier clients and enhancing digital adoption through training and workshops. As a Regional Support Specialist, proactive identification of automation solutions across several countries led to significant productivity improvements and cost savings. In a later role as T-Crew Digital Channel Specialist, contributions resulted in a notable increase in business lead conversions and operational efficiencies.