Michelle Villongco

Michelle Villongco is an experienced professional with a diverse background in customer service and emergency medical response. Currently serving as a Customer Service Representative at Sheltair since June 2017, responsibilities include providing quality service to pilots and passengers, managing airport accommodations, and scheduling flights. As an Emergency Medical Technician with the Lakeland Fire Department since November 2014, Michelle responds to emergency alarms and provides essential medical support. Previous roles include positions in medical billing, phlebotomy, and management at Hertz and various hospitality settings, showcasing strong skills in revenue management, customer satisfaction, and employee development. Michelle holds an Associate's degree in Licensed Practical Nursing from Western Suffolk BOCES and a Bachelor's degree in Interdisciplinary Studies from New York Institute of Technology.