Shields Facilities Maintenance, LLC
Aaron Young has a diverse work experience in the field of information technology. Aaron started their career as a Director of Administration and Volunteers at Every Nation, Inc. where they were responsible for setting up and maintaining wireless equipment, providing IT support, and managing volunteer teams. Aaron then worked as a Help Desk/Field Technician at Prudential Savings Bank, assisting employees with troubleshooting and performing hardware installations. Later, Aaron joined Young's Computer Services as a Computer Technician/Operator, where they provided break/fix services, installed hard drives, and performed data recovery. Currently, they hold the position of Director of Information Technology at Shields Facilities Maintenance, LLC, where they troubleshoot technical problems, administers O365, manages the VoIP phone system, and implemented a custom support ticketing system. Overall, Aaron has a strong background in IT support and management.
Aaron Young completed their Bachelor of Science degree in Information Technology from Colorado State University Global in 2018. Prior to that, they obtained a Bachelor of Arts degree in Communications from Wheaton College, where they attended from 2000 to 2004. In addition to their degree programs, Aaron also received several certifications, including Network + and A+ Certification from CompTIA, as well as Server Pro and Security Pro from TestOut Corporation, all of which were obtained in 2018.
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Shields Facilities Maintenance, LLC
Shields Facilities Maintenance, LLC, is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted facilities maintenance programs for national and regional retail, food service, financial, healthcare, and parking related clients. We maintain a 24/7/365 dispatch center to address your immediate communications and provide you with our skilled vendor partners for all facility maintenance needs. SFM’s ability to utilize and supplement our existing back office and account management team will allow for a seamless transition and cost effective solutions. We will work with your team to create customer focused programs inclusive of all repair and maintenance related services that will minimize environmental impact and are considerate of quality of life issues for your store associates and customers. While you will have a dedicated senior account manager who is always available, our 24/7 availability extends beyond an emergency dispatch desk to the executives of the company. Our ownership team will be personally involved in establishing the internal metrics to drive the success of any program and will monitor all key performance indicators (KPI’s) on a daily basis. We will ensure that the right team has been selected and is executing such that we exceed your expectation. We are confident that, if you select us as a service partner, we will earn your trust and become a key vendor that you can rely on year after year.