Shields Facilities Maintenance, LLC, is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted facilities maintenance programs for national and regional retail, food service, financial, healthcare, and parking related clients. We maintain a 24/7/365 dispatch center to address your immediate communications and provide you with our skilled vendor partners for all facility maintenance needs.

SFM’s ability to utilize and supplement our existing back office and account management team will allow for a seamless transition and cost effective solutions. We will work with your team to create customer focused programs inclusive of all repair and maintenance related services that will minimize environmental impact and are considerate of quality of life issues for your store associates and customers. While you will have a dedicated senior account manager who is always available, our 24/7 availability extends beyond an emergency dispatch desk to the executives of the company.

Our ownership team will be personally involved in establishing the internal metrics to drive the success of any program and will monitor all key performance indicators (KPI’s) on a daily basis. We will ensure that the right team has been selected and is executing such that we exceed your expectation. We are confident that, if you select us as a service partner, we will earn your trust and become a key vendor that you can rely on year after year.

Retail

Shields Facilities Maintenance, LLC

Shields Facilities Maintenance, LLC's headquarters in Blue Bell, PA, United States

Richard Grossman

John Wagner

Fran Bobman

Joe Rita

Nancy Cockrell

Aaron Young

The Operations and Customer Support team at Shields Facilities Maintenance, LLC is dedicated to ensuring seamless service delivery and exceptional client experiences. Led by the Directors of Operations and Customer Service and Technology, the team coordinates vendor management and oversees efficient communication strategies, including 24/7 support. They focus on training initiatives to enhance service quality and maintain strong relationships with clients through dedicated liaisons, ensuring that every facility maintenance need is met promptly and effectively.

Operations and Customer Support

The Project Management team at Shields Facilities Maintenance, LLC is responsible for overseeing the planning, execution, and completion of facilities maintenance projects. This team collaborates closely with clients to define project scopes, establish timelines, and allocate resources effectively, ensuring that each project meets quality standards and client expectations. With a focus on seamless communication and operational efficiency, they monitor progress, manage vendor relationships, and implement strategies to optimize service delivery while minimizing environmental impact.

Shields Facilities Maintenance, LLC

Org chart

Teams

Operations and Customer Support

Project Management

Offices

Shields Facilities Maintenance, LLC

Org chart

Teams

Operations and Customer Support

Project Management

Offices

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