Alberto Irizarry

Alberto Irizarry is an experienced IT professional with a diverse background in technical support and customer service. Currently serving as IT Helpdesk Manager at Shields Health Solutions since April 2019, Alberto has progressed through various roles in the organization, including IT Helpdesk Team Lead and Tier 2 and Tier 3 positions. Prior to this, Alberto worked as an IT Contractor at Capital Talent and as a Level II Support Center Associate at Vertikal6, where responsibilities included traveling to client sites for on-site issue resolution and managing infrastructure alerts. Previous experience also includes roles as a Network Support Engineer at Envision Technology Advisors, an Online Banking Specialist at Citizens Bank, a Helpdesk Analyst at CVS Health, and a Network Operations Intern at GTECH S.p.A. Alberto began the career in technical support while serving as a Physical Therapist Technician at Providence Physical Therapy. Alberto holds an Associate's degree in General Studies from the Community College of Rhode Island and completed the Year Up program from 2013 to 2014.