Pauline Sotter currently serves as the Insurance Fraud & Claims Subject Matter Expert (SME) and Customer Success Manager (CSM) at Shift Technology since January 2022, where responsibilities include ensuring client success across various insurance solutions, monitoring KPIs, leading performance review committees, and leveraging expertise in fraud and insurance to enhance AI detection models. Previously, Pauline held the role of Fraud Project Manager at AXA from November 2018 to January 2022, and worked as a bodily injury claims adjuster from April 2016 to October 2018. Earlier experience includes positions at Groupe Covéa as an automotive indemnification officer and at MACIF in production and portfolio monitoring. Pauline holds a Master’s degree in Insurance Management from ESA - Ecole Supérieure d'Assurances and a professional Bachelor's degree in Banking and Insurance from IUT Poitiers-Niort-Châtellerault.
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