Alessia Puleo

Alessia Puleo is a highly experienced professional in project and customer service management, currently serving as a Project Manager at Shiji Group for the Infrasys - Shiji Enterprise Platform since January 2024. Previously, Alessia held the position of CRM Implementation Manager at Amadeus, focusing on customer delivery in the EMEA region. Prior roles include leadership in customer service at BYHOURS, where Alessia coordinated staff training and improved service delivery, and assistant management at NOVASOL AS, where team leadership and event coordination were key responsibilities. Early career experiences involved customer service and booking at Vacasol A/S and reception duties at Hapimag, alongside teaching Italian at educom GmbH. Alessia's educational background includes a Master's in Innovation and Management in Tourism from Fachhochschule Salzburg, a Bachelor's in Languages for Management and Tourism from Università Cattolica del Sacro Cuore, and project management training from ESIC Business & Marketing School.