Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.

E-Commerce

Freight

Logistics & Supply Chain

Transportation

Shipa

Shipa's headquarters in Dubai, United Arab Emirates

This department handles inquiries and issues from customers to ensure their satisfaction and resolve any challenges they face.

Customer Support

The Account Management and Customer Service team at Shipa is responsible for maintaining and nurturing client relationships, ensuring seamless communication, and addressing customer inquiries and issues promptly. They support clients by managing accounts, providing logistics solutions, and enhancing customer satisfaction through efficient service delivery and problem resolution. This team plays a crucial role in driving customer loyalty and ensuring operational excellence across all of Shipa's services.

Account Management and Customer Service

The Operations Team at Shipa is responsible for overseeing and optimizing end-to-end logistics and supply chain processes, ensuring timely and efficient movement of goods for freight, e-commerce, and delivery services. This includes managing last-mile delivery operations, coordinating various stakeholders, and leveraging technology to streamline operations. The team aims to meet service level agreements and enhance customer satisfaction across Shipa Freight, Shipa Ecommerce, and Shipa Delivery platforms.

Operations Team

The Software Development Team at Shipa is responsible for designing, developing, and maintaining the digital infrastructure of Shipa's logistics platform. Led by the Director of Software Engineering, this team ensures seamless backend processing, robust integration with Netsuite, and user-friendly frontend interfaces. Their work enables efficient freight movement, e-commerce fulfillment, and delivery services across the Arabian Gulf, driving Shipa's mission to simplify global logistics.

Software Development Team

This department is responsible for overseeing client relationships and ensuring satisfaction through effective account strategies.

Account Management

The Human Resources Team at Shipa is responsible for talent acquisition, employee relations, performance management, and compliance with labor laws. They ensure that the company attracts, retains, and nurtures the best talent while fostering a positive and efficient work environment across all regions of operation.

People (4)

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Other teams

Account Management and Customer Service

Operations Team

Software Development Team

Account Management

Human Resources Team