Ricardo Cordoba

Ricardo Cordoba is a skilled professional with a background in customer success and material planning. Currently serving as a Customer Success Technician T2 and previously as a Customer Success Specialist at ShipHero since September 2021, Ricardo has effectively managed customer communications through ticketing systems. Prior experience includes working as an MRP Planner at Sanofi from March 2020 to September 2021 and holding roles in material planning and monitoring at Bavaria - Colombia from November 2017 to March 2020. Academically, Ricardo holds a Master’s degree in Electrical and Electronic Engineering from Universidad de los Andes (2017-2018) and a Bachelor's degree in Electronic Engineering from the same institution (2013-2017).