Jeff Saporito

Jeff Saporito is a seasoned professional with extensive experience in product marketing, client experience, and operations management. Currently serving as Product Marketing Manager and Product Quality & Knowledge Manager at ShipMonk since January 2021, Jeff champions customer feedback to drive product development and communicates product changes to support departments. Previously, as Manager of Client Experience, Jeff spearheaded a new customer experience strategy, managed a portfolio of clients generating up to $40 million in annual revenue, and mentored teams to enhance merchant experiences. Jeff's background includes roles as Senior Happiness Engineer at ShipMonk, Operations Manager at AffordableVet.net, where responsibilities included driving growth to nearly $2 million, and Account Manager at Neewer, managing international Amazon accounts with significant annual sales. Educational credentials include a B.S. in Communication, Media & Technology from La Roche University.