Michael Wright

Michael Wright, MA, boasts extensive experience in customer experience and operations management across various industries. Currently serving as Customer Experience Manager at ShipMonk since April 2020, Michael previously held the position of Senior Happiness Engineer. At Certified Foot and Ankle, as Office Manager, responsibilities included managing daily operations, overseeing surgical scheduling, and liaising with medical representatives. In the role of Regional Practice Manager at Holy Cross Hospital, Michael excelled in office operations management and contract negotiation for medical equipment, achieving above-benchmark customer satisfaction scores. Previous roles also include Assistant Front Office Manager at Hilton Garden Inn and Groundskeeper for the Miami Dolphins & Sun Life Stadium, showcasing a diverse skill set in both hospitality and healthcare environments. Michael holds a Master's degree in Global Business Management from The University of Alabama and an MBA in Hospitality Administration from Florida Atlantic University.