Aline Fernandes

Aline Fernandes has a diverse work experience spanning multiple companies and roles. Aline currently holds the position of Head de Operações e Experiência do Cliente at Americanas S.A., specifically in the Americanas Delivery department, starting in April 2022. Prior to this, they served as Head de Operações at Americanas Delivery from September 2021 to April 2022.

Before joining Americanas S.A., Aline worked at Meeta Solutions as Head de Operações e Projetos from August 2018 to September 2021. Aline also gained experience as a Consultant at DIALLINK Tecnologia | Integração | Comunicação 360° for a brief period from May 2018 to September 2018.

Earlier in their career, Aline held various positions at System Interact, starting as a Coordenadora de Operações in September 2010 and transitioning to the roles of Coordenadora de Planejamento, Gerente de Planejamento e Qualidade, and Superintendente. Aline'stenure at System Interact lasted from September 2010 to March 2018.

Prior to joining System Interact, Aline worked at Contax S.A. as a Supervisora de Atendimento from December 2007 to August 2010, and earlier at Atento Brasil as a Supervisora de Atendimento from January 2007 to November 2007.

Aline's career started at TMS Call Center, where they worked as a Supervisora de Atendimento from November 2004 to November 2006.

Overall, Aline Fernandes has a strong background in operations and customer service, with experience in various leadership roles throughout their career.

Aline Fernandes completed their Master of Business Administration (MBA) degree in Executive Management with a focus on Leadership and Innovation from FGV - Fundação Getulio Vargas. Aline pursued this degree from 2020 to 2022.

Prior to their MBA, Aline Fernandes earned a Bachelor's degree in Administration with a focus on Marketing from Uninove - Universidade Nove de Julho. Aline completed their undergraduate degree from 2005 to 2009.

In addition to their formal education, Aline Fernandes obtained several certifications related to Customer Experience. These include an International Certification in Customer Experience/Scientist Intermediate Proficiency in Customer Experience from WCES - World Customer Economic Science in June 2022. Aline also acquired a certification in Customer Experience Management from FIAP in June 2021. Aline Fernandes received another International Certification in Customer Experience/Scientist Basic Proficiency in Customer Experience from WCES - World Customer Economic Science in December 2020.