Sandeep Kumar is a seasoned professional with extensive experience in customer service and team leadership, currently serving as a Senior Team Lead at SHL since April 2015. In this role, Sandeep has successfully implemented process improvements to enhance client satisfaction and retention, managed a team providing support to US (LATAM) clients, and resolved operational issues while collaborating with external clients and broker/dealers. Prior positions held include Team Lead and Associate Team Lead, where Sandeep focused on service delivery enhancement and candidate support. Sandeep began the career as a Corporate Servicing Executive and Network Support Engineer at ci infotech. Sandeep holds a Bachelor of Technology in Computer Science from The ICFAI University, Dehradun.
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