Ourisa Tiptus is an experienced professional in customer service and operations management, currently serving as the Country Customer Service Lead at ShopBack since September 2022. Prior to this role, Ourisa held the position of Operations Manager at transcosmos (Thailand) from December 2020 to September 2022, and spent over seven years at Agoda in various capacities including Team Manager and Senior Mentor - Customer Support Specialist. Ourisa has a proven track record in managing teams, providing coaching and mentorship, monitoring performance metrics, and enhancing customer service processes. Educational qualifications include a Master of Arts in Marketing Communication from Middlesex University and a Bachelor of Arts in Languages for Career from Srinakharinwirot University.
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