Vy Hoang (Phoebe)

Vy (Phoebe) Hoang has extensive experience in customer service and operations automation across various companies such as ShopBack, Grab, Fossil Group, and Misfit Wearables. Vy (Phoebe) has managed customer service teams, handled technical escalations, and led automation initiatives in different markets. Vy (Phoebe)'s expertise includes managing AI-powered chatbots, overseeing customer service performance, and acting as a subject matter expert in incident handling.