Ngoc Anh le

Ngoc Anh Le possesses extensive experience in customer service and training, currently serving as a CS Quality Assurance professional at Shopee since September 2023. Previously, Ngoc Anh worked as a Training Specialist at transcosmos Vietnam Co., Ltd, where responsibilities included training employees across various levels and translating standard operating procedures. Ngoc Anh's tenure at TikTok as a Risk Investigation Enforcement specialist involved ensuring advertising content integrity and performance optimization. Early career highlights include a Customer Service Specialist role at Grab, focusing on multi-channel support, and serving as a Customer Service Team Supervisor at Dreamtalent, where leadership of a team enhanced client satisfaction and service quality. An educational background in English Language and Literature was obtained from Ba Ria Vung Tau University from 2013 to 2017.