Kelly Gartshore

Kelly Gartshore is an experienced professional in customer experience and support operations, currently serving as Director of Support Operations at Shopify since July 2018. Prior roles at Shopify include Director of the Office of the COO, Head of Merchant Experience for US West, and Merchant Success Regional Lead for Shopify Plus in Western Canada and APAC. Prior to Shopify, Kelly held multiple leadership positions at Vision Critical from April 2013 to June 2018, including Vice President of Customer Experience and Vice President of Customer Success, where efforts focused on enhancing customer onboarding and service frameworks. Additional experience includes serving as Senior Consultant for Business Transformation at Vancity and Research Director for Brand Strategy at The Sound Research. Kelly began a career in research as Senior Research Manager at Ipsos Reid from 2002 to 2008.