Shahnaz Arab is an experienced senior professional with two decades of expertise in management, customer experience, learning and development, and training. Having worked with industry giants like Bell Canada, Apple Inc., and Shopify, Shahnaz has consistently designed and delivered innovative learning solutions that enhance customer satisfaction. Currently, Shahnaz serves as a Senior Lead in Merchant Support at Shopify, where they focus on building high-performance teams and coaching emerging leaders across multiple regions. Shahnaz's educational background includes a Women's Leadership Development Program from Saïd Business School, Oxford, emphasizing their commitment to fostering leadership excellence.
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