Tom Routson

Tom Routson is an experienced hospitality professional with extensive management expertise in front office operations across various renowned hotels. Currently serving as the Assistant Front Office Manager at Shore Hotel since June 2015, Tom has effectively managed operations in an award-winning boutique hotel, maintaining an impressive occupancy rate above 90%. Previous roles include Front Office Manager positions at San Ysidro Ranch, Millennium Biltmore Hotel Los Angeles, Hilton Pasadena, and Sheraton Gateway Los Angeles Airport, where Tom consistently improved guest satisfaction and operational efficiencies. With a substantial background in revenue management, Tom has significantly contributed to enhancing customer service scores and optimizing revenue streams in each position held. Educational credentials include a Master of Public Administration in Coastal Zone Management from the University of West Florida, a Bachelor of Science in Hotel and Restaurant Management from the University of Houston, and a summer program in Hotel Administration from Cornell University.