Shory
Ehab Ibdah is a seasoned professional with extensive experience in quality assurance and customer service environments. Currently serving as the Quality Assurance & Coaching Team Lead at Shory since December 2024, Ehab previously held the position of Contact Centre Operations Supervisor at CsMena from June 2024 to December 2024. Ehab's career at Extensya spanned seven years, during which time Ehab progressed from Customer Service Representative to Quality Assurance and Training Supervisor, gaining expertise in operational excellence, compliance monitoring, and effective training program development. Ehab holds a Bachelor's degree in Mining and Mineral Engineering from Tafila Technical University, earned between 2011 and 2016.
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