Moustafa Farrag

Moustafa Farrag is an experienced professional in customer service and operations management, currently serving as Supervisor CX Operations - Motor at Shory since February 2023. Previously, Moustafa worked for Emirates as a Contact Centre Coach, where responsibilities included coaching and developing new joiners. At Expo 2020 Dubai, Moustafa held the position of Contact Center Team Lead, managing a team to ensure exceptional customer service for visitors. Moustafa's background also includes roles at OSN and Vodafone, focusing on customer retention and support for premium clients. Moustafa holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from the Higher Technological Institute.