Pooja Mistry

Pooja Mistry is a seasoned professional in revenue operations and customer success, currently serving as a Strategy Project Manager at Showpad since May 2021, where notable achievements include maintaining 0% churn against a 7.5% target and achieving 136% net retention. Prior experience includes various roles at Atos from September 2017 to May 2021, where responsibilities encompassed daily management of a Home Office account, leading customer meetings, and analyzing service data for improvements. Pooja also interned in customer operations at Centrica, focusing on smart home appliances, and gained early exposure to the banking and energy sectors through internships at Investec Asset Management and SSE Renewables, respectively. Pooja holds a Bachelor's Degree in Information Management for Business from UCL, completed between 2014 and 2017.