Laetitia Anger

Laetitia Anger has extensive experience in operational excellence and customer service management. Currently serving as Operational Excellence Leader at showroomprive.com since November 2015, Laetitia manages a team of five, focusing on transformative projects to enhance customer and user experiences, as well as continuous improvement initiatives. Previous roles include Customer Service Area Leader, responsible for training, processes, and service client improvements across multiple markets, and leading project management for operational strategies. Earlier experience at Canal+ involved roles as Responsable Déploiement commercial and Coordinatrice, where Laetitia deployed information and managed client service incidents. Laetitia holds a DUT in Gestion des Entreprises et des Administrations and a BAC in Comptabilité-Gestion.