Ed Hahn

Ed Hahn is a seasoned professional with over 15 years of experience in contact center operations, particularly within the healthcare sector. Currently serving as Vice President of Operations at ShyftOff, Ed focuses on driving strategic operational growth and partnerships to enhance customer experience teams. Previously, Ed held roles including VP of Contact Center Operations at WellBe Senior Medical, where leadership facilitated the establishment of core departments and effective performance evaluation metrics. Ed's background also includes significant achievements at Kepro and Matrix Medical Network, where successful operational strategies and contract implementations were executed. Ed's educational foundation includes a Bachelor of Science in Professional Aeronautics from Embry-Riddle Aeronautical University and an Associate of Arts from Clovis Community College.