Tiago da Graça

Tiago da Graça has extensive work experience in various roles within the banking and financial sector. Starting in 2006, they worked as an Administrative and Operations Assistant at Montepio, where they managed administrative tasks and document processing. Tiago also gained experience as a Telemarketing Assistant, promoting credit cards, insurance products, and investment funds.

In 2008, Tiago joined Banco Espírito Santo as an Administrative and Operations Assistant, responsible for payment processing and expenses management. Tiago also served as a Help Desk Assistant for the bank, providing technical support to internal users.

Tiago continued to expand their skillset by joining Glintt in 2013 as a Data Entry Operator, and later as a Technical Help Desk Assistant. Here, they gained experience in data management and provided technical assistance to end-users.

In 2014, Tiago briefly worked at Cofidis as a Customer Support Assistant, handling customer inquiries and creating credit contracts. Tiago then returned to Glintt as a Technical Help Desk Assistant, providing technical assistance to clients.

In 2015, Tiago joined SIBS as an Assistant of Operational Control Center (CCO), where they played a role in the launch of the MB Way mobile app. Tiago provided customer support to MB Way users, resolving issues and offering training on app usage.

In 2016, Tiago joined NewNote Solutions as a Helpdesk Operator, providing technical support for automated payment terminals and assisting customers with any queries.

Finally, in 2017, Tiago returned to SIBS as a System Support Analyst, specializing in digital services and network support. Tiago provided support for various SIBS products, including ATM Multibanco, digital payment gateway, and tokenization.

Overall, Tiago da Graça has accumulated a diverse range of experience in customer support, technical assistance, operations, and help desk roles within the banking and financial sector.

Tiago da Graça's education history is as follows:

In 2000 to 2003, Tiago attended Escola Secundária São João da Talha, where they completed their Ensino Secundário degree with a focus on Agrupamento II - Artes.

Tiago then enrolled in Instituto de Formação Bancária in 2006 and graduated in 2007 with a degree in Certificação de Banca, specializing in Fundamentos de Banca.

Later in 2007, Tiago pursued a specific training in Crédito Habitação at Instituto de Formação Bancária.

In 2012, Tiago successfully completed the Mediador de Seguros Ligado program at Academia de Seguros de Portugal, specializing in Ramo de Seguros Não Vida.