Dyan L.

Dyan L. currently serves as a GSOC Supervisor and GSOC Lead Operator at Sibylline Ltd, where responsibilities include acting as a subject matter expert in customer service for a high-volume security operations center, training personnel, coordinating incident management responses, and quality control for team outputs. Previously, Dyan held roles at Allied Universal as a Lead Operator and Operator, and at Ricoh USA, Inc. as an Assistant Site Manager, overseeing a mailroom team, ensuring quality control for shipments, managing customer escalations, and maintaining adherence to service level agreements. Dyan has a background in logistics and customer service, complemented by education at San Antonio College.