Ana Lucia da Silva

Ana Lucia da Silva is a seasoned professional with extensive experience in customer relationship management and operational supervision. Currently serving as Gerente de relacionamento com o cliente at Sicoob since November 2021, Ana has previously held key roles including Supervisor de operações at EMBRASEG and Gestor de Área Controle Local at Serede. With a background in coordinating operations at TIVIT, Ana demonstrated expertise in leading teams, enhancing productivity, and improving customer service quality. Ana holds multiple advanced degrees, including an MBA in Coaching with a focus on strategic management of people from UNIASSELVI, as well as qualifications in Human Resources Management and Marketing Management.