Stefano Gori has a diverse work experience starting in 2000 with Komax, where they served as a Customer Service Coordinator and later became a Customer Service Manager. Stefano was responsible for creating and managing the after-sales service department, including hiring technicians, setting up service structures and processes, and creating a service catalog.
In 2008, Gori joined Voumard Machines Co SARL as a Customer Service Manager. Stefano oversaw the Customer Service and After Sales Service department, managing machine installations, maintenance contracts, spare parts sales, and training programs.
From 2010 to 2013, Gori worked at Municipalité de La Neuveville as Responsable Technique, where they were in charge of the technical and strategic management, as well as maintenance, of the electrical and telecommunications networks owned by the municipality.
Since 2013, Gori has been with SICPA, initially serving as a Technical Training Team Leader. Stefano led a team of technical trainers and restructured the training approach to better meet internal and external customer needs. Stefano then took on the role of Local Entity Setup Coordinator, where they were responsible for driving the setup of local entities, including selecting buildings, hiring talents, implementing operational and maintenance processes.
Currently, Gori holds the position of Operations and Customer Service Director at SICPA, based in Istanbul. Stefano manages the technical direction of Sicpa TR operations and customer service, both locally and globally, coordinating worldwide equipment deployments and overseeing external projects.
Overall, Gori has demonstrated expertise in customer service management, technical training, and operational and strategic management in various industries.
Stefano Gori attended Haute Ecole Arc - Ingénierie from 1981 to 1987, where they studied Electrotechnics. No specific degree name was mentioned.
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SICPA is a leading global provider of secured authentication, identification and traceability solutions and services. Founded in 1927 and headquartered in Lausanne, the privately-owned Swiss company is a long-trusted advisor to governments, central banks, high-security printers, and industry. SICPA’s mission is to Enable Trust through constant innovation. For more than 70 years SICPA has been at the forefront of research and innovation in security inks which are at the core of the company’s expertise. SICPA inks and special features protect the majority of the world’s banknotes, security and value documents from counterfeiting and fraud. The company integrates these security features with digital technologies, such as software and data management systems, to offer solutions and services to governments, ensuring product authentication, traceability and protection as well as tax reconciliation and production control. SICPA systems protect governments from tax revenue loss on products most often subject to illicit trade, such as excisable goods like alcohol, tobacco and fuel and support broader policy objectives in the fields of health and the environment. These systems also allow manufacturers to protect and authenticate their products and to engage consumers. SICPA continues to focus on innovation in the digital area, working with inhouse R&D and external partners to provide solutions for e-government services. Today, SICPA is a global company with offices and factories on five continents. With about 2,800 staff of over 50 nationalities, the company provides technologies and services to most nations worldwide.
