Guy Zyla

Guy Zyla is a seasoned IT professional with extensive experience in service desk and support roles, currently serving as a Senior Service Desk Analyst at Sidley Austin LLP since October 2010. In this position, Guy Zyla plays a pivotal role in the Monitoring Service Team, ensuring the security and performance of networks on RedHat Enterprise and Windows platforms while providing support to 2,500 users across 16 global offices. Prior to this role, Guy Zyla excelled as a Service Desk Analyst, managing a high volume of support tickets related to various applications and technologies. Previous positions include Sr Support Specialist at Mercatus Group LLC, where responsibilities included managing IT support as the sole resource, and Sr PC Support Specialist at Parson Consulting, where support was provided to a large consulting firm. Additionally, Guy Zyla served as Help Desk Supervisor at IRI, leading a team of support analysts. Guy Zyla holds an Associate's degree in Computer Operations from the Computer Learning Center.