Navneet Rai

Navneet Rai has extensive work experience in the telecommunications industry. Navneet has held various roles in notable companies such as Sify Technologies Limited, Bharti Airtel Ltd, Reliance Communications, Tata Communications, and HCL Technologies.

At Sify Technologies Limited, Navneet currently serves as the Head of Customer Experience - North, a position they have held since August 2022. Prior to this role, they were the CSAT Head, starting in October 2016.

During their time at Bharti Airtel Ltd, Navneet held the role of Program Manager Large and Complex Projects from November 2010 to October 2016. In this capacity, they were responsible for managing national wireline network service delivery, handling multiple teams and vendors, and overseeing the delivery of high-value and high-bandwidth services. Navneet also managed third-party network deliveries and played a key role in internal transitions and process rollouts.

Before joining Bharti Airtel Ltd, Navneet worked at Reliance Communications as a Manager - Program Manager/Service Assurance, Enterprise from September 2008 to December 2010. Navneet handled PAN India projects and implemented VPN, data, and voice solutions. Navneet was also responsible for customer life cycle management, including order posting, project planning, link deliveries, testing, and after-sales assurance.

Navneet began their career at Tata Communications as an Assistant Manager from September 2006 to August 2008. Prior to that, they worked at Bharti Airtel Limited as a Sr. Executive from April 2005 to September 2006. Navneet also gained experience at HCL Technologies as a Subject Matter Expert from December 2002 to April 2005.

Overall, Navneet Rai possesses a diverse range of experience in project management, customer experience, and service delivery within the telecommunications industry.

Navneet Rai completed their education in the following order:

1. In 2023, they attended the Indian School of Business and obtained a degree in Digital Transformation.

2. From 2015 to 2016, they pursued an Executive MBA in Project Management from NIBM.

3. From 2005 to 2006, they completed an Executive MBA in Information Technology from Narrendra Deva University, UP.

4. In 2000, they earned a Bachelor of Technology (B.Tech.) degree in Computer Science from the Institution of Electronics and Telecommunications Engineers.

5. From 2000 to 2003, they also obtained O Level and A Level certificates in Computer Science from the DOEACC Society.

6. Navneet completed their 10+2 education in Science from Sommerville, between 1986 and 1999.

In addition to their formal education, Navneet Rai also holds several certifications, including Digital Transformation from India-EMERITUS, Amazon Workspaces: Deploy Virtual Desktops from LinkedIn, Exam Prep: Microsoft Azure Fundamentals (AZ-900) from LinkedIn, AWS Solution Architect from Amazon Web Services (AWS), Prince2 (obtained in August 2014), CCNA from Cisco, and MCSE from Microsoft.