Shailinder Dangwal

Shailinder Dangwal has a diverse work experience spanning over two decades. Shailinder started their career at Dishnet DSL Limited in 2000 as a Senior Executive, where they were responsible for logging customer complaints and ensuring timely resolution. In 2001, they joined Bharti Airtel Limited as a Customer Care Executive, where they handled customer complaints, provided explanations to customers, and escalated issues for resolution. Shailinder was promoted to various managerial roles within the company, including Team Leader, Assistant Manager - Customer Care, Shift Manager and Service Head, and Operations Manager, where they oversaw call centre operations, implemented process improvements, and achieved higher service levels.

In 2015, Shailinder joined Tata Business Services & Support Limited as an Operations Manager - Circle Head, overseeing operations within a specific region. Shailinder then moved to Hewlett Packard Enterprise as a Senior Delivery Manager, where they managed delivery of services to clients. Currently, Shailinder is working at Sify Technologies Limited as the CSAT Head - South, responsible for ensuring customer satisfaction and revenue assurance. Recently, they have also taken on the role of Head - Customer eXperience (South). With their extensive experience in customer experience and operations management, Shailinder has demonstrated expertise in delivering high-quality service and optimizing business performance.

Shailinder Dangwal is a Six Sigma Black Belt Certified Professional, with a certification obtained in 2016. Prior to that, they received a Bachelor's Degree from Delhi University in 1998. Shailinder also holds certifications in Internal Auditor from the British Standards Institution - BSI in the field of ISMS - ISO/IEC 27001:2013 and BCMS - ISO 22301:2012, as well as an ITIL Foundation Certification. Additionally, they have obtained various certifications in subjects such as Digital Transformation, Cloud Architecture, and Business Writing from LinkedIn.