Alex Gross

Alex Gross is a seasoned IT professional with experience spanning various roles in technology and customer support. Currently serving as a Bilingual IT Support Engineer at Sigga Technologies since November 2023, Alex previously held positions such as Product Owner at Paipe | Tecnologia e Inovação, where responsibilities included defining and prioritizing product backlogs and collaborating with teams. Alex has also been the Manager of Customer Success at Infomach, leading process management and improvements, and the NOC/Support Team Lead at Giganet Telecomunicações, overseeing NOC and technical support teams. Earlier experiences include roles at Getnet - Brasil focused on system monitoring and business analysis at Campus Party. Alex's educational background includes ongoing studies for a Bachelor's Degree in Cybersecurity from Saint Leo University and a specialization in Cybersecurity and Offensive Security, complemented by a degree in Information Systems.