Elizabeth Zietlow

Elizabeth Zietlow is a seasoned professional in customer experience and user research, currently serving as VP of Customer Experience Insights, Strategy & Research at Signet Jewelers. With prior roles that include Director of Experience Mapping & CX Strategy, SVP at Citi overseeing Product Strategy, Insights & Design, and Director of User Research Program Lead at Lifion by ADP, Elizabeth Zietlow has a robust background in strategic insights and design. Additionally, Elizabeth Zietlow is an adjunct professor at the University of Baltimore and co-founder and host of the NYC UX/User Researcher Meet-Up. Academic credentials include a Master's degree in Interaction Design and Information Architecture and a Bachelor's degree in Jurisprudence from the University of Baltimore.