Oyku Tokmak

Öykü Tokmak has extensive work experience in various roles and industries. Oyku is currently the Head of Customer Experience and Process Development at Sigortam.net since April 2023. Prior to that, they worked as a Customer Experience and Process Development Manager at Sigortam.net from March 2022 to April 2023.

Before joining Sigortam.net, Öykü worked at Akbank as a Service Design Manager from April 2021 to March 2022. Oyku'sresponsibilities included designing product journeys and services, gathering insights through workshops, and leading and managing large-scale projects.

From November 2019 to April 2021, Öykü worked at Vodafone as a Customer Journey Design and Improvement Senior Associate Manager. Oyku was responsible for designing new products and services using experience design methods and analyzing customer lifecycle data. Oyku also led and managed large-scale projects and provided consultancy and support.

Prior to Vodafone, Öykü worked at Turk Telekom as a Product Process Management Specialist from January 2016 to April 2018. Oyku also gained experience in digital marketing as a Digital Marketing Executive at Starcom Mediavest Group from April 2014 to December 2015.

Öykü started their career as a Logistics Engineer at CEVA Logistics from 2012 to 2014. Oyku also had internships at BOTAS and TAI.

In 2011, Öykü worked as a Research and Development Project Engineer at TAI, where they collaborated with Baskent University on a final project focusing on bottleneck analysis and improvement works.

Overall, Öykü Tokmak has a diverse background in customer experience, process development, service design, project management, and digital marketing.

Oyku Tokmak's education history is as follows:

Oyku Tokmak completed a Master of Business Administration (MBA) degree from Istanbul Bilgi University's Institute of Social Sciences from 2013 to 2015. Prior to that, they earned a Bachelor of Science (BSc) degree in Industrial Engineering from Baskent University from 2008 to 2012. Oyku Tokmak graduated from Dr.Binnaz Ege-Dr.Rıdvan Ege Anatolian High School in 2008, where they obtained their high school diploma with a focus on Math Science.

In addition to their formal education, Oyku Tokmak has also obtained several certifications. These include the Mentorink Success Certificate as a Mentor from Mentorink - The Smart Mentoring Software in July 2023. Oyku has also completed the Understanding Technology for Non-Technical Leaders program at Ucretim Bandi in December 2022, and the Service and Experience Design course at Userspots in November 2021. In May 2021, they completed the Innovation, Entrepreneurship & Disruption Readiness Program - Zero Gravity at Related & Co. | Standard Relevancy Framework™. Oyku Tokmak has also received certifications in Design Thinking from Vodafone in February 2020, Let's Agile from Vodafone in September 2019, and DoubleClick Campaign Manager Fundamentals from DoubleClick Campaign Manager by Google in November 2015. In November 2012, they obtained the YGA-Young Guru Academy Zirvesi Participation Certificate, and in November 2011, they completed Boğaziçi University's Sales Management Training program.