Reginaldo Souza Pinheiro

Reginaldo Souza Pinheiro has over 13 years of work experience. From 2013 to present, they have served as the Support & Operation Manager and Customer Service Manager at SIKUR, an innovative Brazilian company that has created a secure communication environment. Their role is to ensure support for customers and distributors, solving conflicts, developing documentation, developing service processes, training, and supporting other departments of the company. From 2006 to 2013, they worked at TMais, one of the first and most innovative VoIP operators in Brazil. Reginaldo held the positions of Call Center Manager, Pre-Sales Business Analyst, Technical Support Supervisor, and Supervisor of Telemarketing. Their tasks included assisting in the formulation of individual and team goals, selecting and acclimating new employees, responding to team questions and providing guidance and feedback, anticipating escalations and taking calls when necessary, conceiving ways to optimize procedures and keep employees motivated, measuring performance with key metrics, ensuring adherence to service policies, staying informed about management issues and problems, preparing monthly/annual results and performance reports, and solving conflicts between different areas of the company.

Reginaldo Souza Pinheiro obtained a Bachelor of Education (B.Ed.) from Universidade São Judas Tadeu between 1999 and 2003, majoring in Health and Physical Education/Fitness. Reginaldo then went on to pursue a degree in Management from Faculdade Metropolitanas Unidas, which they completed between 2013 and 2015, with a focus on Marketing.