Silah Gulf is a company based in the Kingdom of Bahrain that specializes in customer management and contact center services.

Outsourcing

Silah Gulf

Silah Gulf's headquarters in Manama, Bahrain

Feras J. Ahmed

Masooma Mohamed

Ali Abbas

Hussain Alfardan

Kareem Khalil

The Operations team at Silah Gulf ensures the seamless delivery of customer management and contact center services. They oversee daily activities, optimize processes, manage staff, and maintain quality standards to deliver exceptional service to clients.

Operations

The Data Analytics and Reporting team at Silah Gulf is responsible for analyzing and interpreting customer data to optimize contact center operations and improve client satisfaction. They generate detailed reports, manage workforce planning, track real-time performance metrics, and analyze complaints data to drive strategic decisions and enhance service delivery.

Data Analytics and Reporting

The Human Resources Team at Silah Gulf oversees employee relations, recruitment, and talent management, ensuring that the company's workforce remains motivated and efficient. They manage compensation, benefits, and compliance with labor laws while fostering a positive work environment to support the company's customer management and contact center services.

Human Resources Team

The Information Technology team at Silah Gulf manages and supports all technological aspects of the company’s customer management and contact center services. This includes maintaining IT infrastructure, ensuring system reliability, implementing tech solutions, and upholding IT quality and governance standards to optimize client and customer interactions.

Information Technology

The Sales and Commercial Support team at Silah Gulf is responsible for driving sales growth by managing customer relationships, developing sales strategies, and ensuring seamless commercial operations. They support the sales process through lead generation, contract fulfilment, and providing exceptional front-line service to clients in Bahrain.

Sales and Commercial Support

The Accounting and Finance team at Silah Gulf is responsible for managing and overseeing the company's financial operations, including budgeting, financial reporting, and ensuring compliance with regulatory requirements. This team works collaboratively to maintain financial integrity and support the company's customer management and contact center services.

Silah Gulf

Org chart

Teams

Operations

Data Analytics and Reporting

Human Resources Team

Information Technology

Sales and Commercial Support

Accounting and Finance

Offices

Silah Gulf

Org chart

Teams

Operations

Data Analytics and Reporting

Human Resources Team

Information Technology

Sales and Commercial Support

Accounting and Finance

Offices

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