Silah Gulf is a company based in the Kingdom of Bahrain that specializes in customer management and contact center services.

Outsourcing

Silah Gulf

Silah Gulf's headquarters in Manama, Bahrain

The Riyadh office serves as a strategic hub for country leadership, overseeing operations and growth in Saudi Arabia.

Riyadh

Feras J. Ahmed

Masooma Mohamed

Ali Abbas

Hussain Alfardan

Kareem Khalil

This department is responsible for assisting customers with inquiries, issues, and service requests to enhance their overall experience.

Customer Support

The Information Technology team at Silah Gulf manages and supports all technological aspects of the company’s customer management and contact center services. This includes maintaining IT infrastructure, ensuring system reliability, implementing tech solutions, and upholding IT quality and governance standards to optimize client and customer interactions.

Information Technology

The Operations team at Silah Gulf ensures the seamless delivery of customer management and contact center services. They oversee daily activities, optimize processes, manage staff, and maintain quality standards to deliver exceptional service to clients.

Operations

The Data Analytics and Reporting team at Silah Gulf is responsible for analyzing and interpreting customer data to optimize contact center operations and improve client satisfaction. They generate detailed reports, manage workforce planning, track real-time performance metrics, and analyze complaints data to drive strategic decisions and enhance service delivery.

Data Analytics and Reporting

The Human Resources Team at Silah Gulf oversees employee relations, recruitment, and talent management, ensuring that the company's workforce remains motivated and efficient. They manage compensation, benefits, and compliance with labor laws while fostering a positive work environment to support the company's customer management and contact center services.

Human Resources Team

This department provides strategic direction and governance for the organization.

Silah Gulf

Org chart

Teams

Customer Support

Information Technology

Operations

Data Analytics and Reporting

Human Resources Team

Executive Leadership

Offices

Silah Gulf

Org chart

Teams

Customer Support

Information Technology

Operations

Data Analytics and Reporting

Human Resources Team

Executive Leadership

Offices

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