Sayed Jalal al Sharaf

Sayed Jalal AL Sharaf has a diverse work experience spanning over several years. Sayed Jalal currently holds the position of Workforce Management and Data Analytics Officer at Silah Gulf since September 2021. Prior to this, they worked at Standard Chartered Bank where they held various roles such as Trade Finance Operation Manager, Work Force and MIS Manager, Client Care Centre Manager, Senior Client Centre Executive for Priority Clients, and Client Care Executive from 2012 to 2021. Before joining Standard Chartered Bank, Sayed worked at HSBC in the Retail banking & wealth management - service unit from 2010 to 2012. Sayed Jalal also worked briefly at BMI Bank as a Payment Processing Outwards Executive in 2009. Sayed's roles have involved tasks such as handling trade products, maintaining relationships with customers, managing workforce and resources, monitoring KPIs, resolving customer escalations, coaching and training team members, and assisting high-end banking customers.

Sayed Jalal Al Sharaf completed their secondary education at Shaikh A.aziz Secondary School from 2003 to 2006, specializing in general science. Following this, they pursued a Bachelor's degree in Accounting and Finance Science at Applied Science University (ASU) from 2006 to 2009.