Sophie Hurst

Sophie Hurst has a diverse range of work experience in customer success, website management, SEO, and digital marketing. Sophie currently works at Silktide as the Head of Customer Success, where they lead and supports the Customer Success and Technical Support teams. Prior to this role, they served as a Customer Success Manager at Silktide, focusing on building and maintaining customer relationships and improving the platform.

In addition to their experience at Silktide, Sophie also worked at Santander UK as a Website Manager & SEO Specialist, where they were responsible for website production, project management, and SEO improvements. Sophie utilized various tools such as JIRA, WorkFront, and Confluence, and played a key role in bridging the gap between the agency's analysis and the internal SEO team. Sophie also worked at British Gas Business as a Digital Content and SEO Manager, developing and optimizing content assets for the UK Business website.

Furthermore, Sophie has experience in digital marketing at Santander UK, specifically in digital content and publishing. Sophie was involved in delivering website changes, improving visitor conversion, and conducting audits for accuracy and accessibility. Sophie also spent time in the branch network, learning various customer service and banking roles before transitioning to the digital team.

Lastly, Sophie briefly worked as a Digital Project Manager at Banco Santander.

Sophie Hurst has a diverse education history. Sophie obtained their Bachelor of Arts (B.A.) degree in French and Spanish from the University of Leicester, graduating in 2013. In 2012, they participated in a study abroad program at the Universidad de Granada, where they focused on their French and Spanish studies. Additionally, in the same year, they attended Université Jean Moulin (Lyon III), further enhancing their knowledge of French and Spanish.

In 2016, Sophie pursued a Diploma in Professional Marketing from CIM | The Chartered Institute of Marketing, completing the program in 2017. Sophie specialized in the field of Professional Marketing during this time. Sophie also earned several certifications throughout their career. Notably, they obtained the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in March 2023. In October 2021, they received certification in W3Cx Web Accessibility from edX.

Sophie Hurst has demonstrated a commitment to professional development. In 2017, they obtained a certification in Remote Usability Testing from UserZoom. Moreover, they completed multiple diploma programs from CIM | The Chartered Institute of Marketing, including the Level 6 Diploma in Professional Marketing: Digital Strategy (April 2017), Level 6 Diploma in Professional Marketing: Mastering Metrics (December 2016), Level 6 Diploma in Professional Marketing: Strategic Marketing (October 2016), and the Level 4 Certificate in Professional Marketing: Digital Marketing (February 2016).

Earlier in their education, Sophie attended Gordano School from 2001 to 2008, although specific degree and field of study information for this period is not provided.

Lastly, there is no information available about the obtained month and year for the "Online Marketing Fundamentals" certification from Google.