Dae Carvalho 🏳️⚧

Dae Carvalho's work experience includes roles at various companies. They started their career at Grupo Planetun as a Junior Operations Analyst from February 2014 to August 2018. They then worked as an Intern at Sociedade Amiga E Esportiva Jardim Copacabana from September 2018 to July 2019. After that, they joined Rappi as a Customer Service Agent from January 2019 to August 2019. Later, they worked at E-LACE Media Services as a BackOffice Analyst from October 2019 to November 2019 and as a Customer Service Analyst from December 2019 to January 2020. In 2020, they briefly worked at Uber as a Greenlight Specialist from February 2020 to May 2020. From March 2021 to April 2023, they worked at banco BV as a CX Analyst. Currently, they are a Jr Business Architect at Pier Seguradora since May 2023.

Dae Carvalho attended Uninove - Universidade Nove de Julho from 2015 to 2019 and obtained a Bachelor's degree in Social Work. In terms of additional certifications, Dae obtained the following:

- In 2019, Dae participated in the "Oficina Agora Vai" workshop organized by TransEmpregos.

- In 2020, Dae completed several LinkedIn courses, including "Como Aprender com o Fracasso," "Fundamentos de Gestão de Tempo," "Técnicas Inovadoras para Atendimento ao Cliente," "Como Dar e Receber Feedback," "Como Vencer a Procrastinação," "Delegação de Tarefas à Equipe," "Desenvolvimento da Inventividade," "Gestão de Equipes Virtuais," "Mindfulness: Fundamentos da Atenção Plena," and "Técnicas de Comunicação Interpessoal."

- In 2021, Dae participated in the Programa de Mentoria ACCESS E2C organized by the Embaixada e Consulados dos EUA e Grupo +Unidos and also completed the Estudos de Língua Inglesa Access E2C program organized by the U.S. Embassy Brasília.

- In 2022, Dae obtained a White Belt certification from banco BV.

- In 2023, Dae obtained certifications, including "Becoming a Social Entrepreneur: Getting Started" from Coursera, "Lean Seis Sigma Yellow Belt" from FM2S Educação e Consultoria, and "Comunicação" from banco BV.