Silvia de Alencar

Silvia de Alencar has a varied work experience that spans different industries and roles. Silvia worked at Pier Seguradora as an Operations Analyst II, where they were responsible for risk analysis in the auto product accreditation process, document analysis, and operational routines. Prior to that, they worked as an Operations Analyst and Customer Experience Analyst at the same company.

Before joining Pier Seguradora, Silvia worked at Stone as a Relationship Analyst, where they provided external customer service for acquiring and digital account, as well as internal customer service for agents and salespeople.

Silvia also gained experience at Salutar, where they worked as an Assistant Relationship Analyst, handling external customer service, acting as a point of contact with the medical area, and overseeing the release of exams and hospitalizations.

Additionally, they worked briefly as a Bilingual Receptionist at Jani-King Brasil and as an Intern at the Superior Tribunal de Justiça (STJ), where they conducted research in the archives and contributed to the development of materials for the STJ museum exhibition.

Silvia de Alencar obtained a Bachelor's degree in History from Universidade de Brasília, from the years 2010 to 2015. Additionally, they have completed several certifications in various fields such as communication, data analysis, programming logic, SQL, emotional intelligence, and Lean Six Sigma. These certifications were obtained from institutions including Alura, Grupo Voitto, and Escola Conquer, from the years 2022 to 2023.