Paula Cervoni serves as the Director of Change Management at Silverline, a Salesforce Platinum Cloud Alliance Partner, where leadership focuses on change management and training services to drive project success and user adoption for digital transformation initiatives. Previous experience includes a Client Partner role at Experian, cultivating relationships with Fortune 500 clients, and freelance consulting that developed CRM best practices for various industries. Additional roles include Global Customer Success Program Manager at SugarCRM, VP of Global Partner Enablement and VP/General Manager of the CRM Division at Group Business Software, and VP of Professional Services Worldwide at Relavis Corporation. Early career experience includes a management consulting role at Ernst & Young, managing technology projects. Educational qualifications include an MBA in Information Systems from Pace University and a BS in Computer Science-Mathematics from Binghamton University.
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