Sumit Das

Sumit Das is a seasoned Quality Manager and CX & QA leader with over 13 years of experience in global BPO and SaaS companies. Currently, Sumit serves as a Quality Manager at Silvermine Group, having previously held the same role at Simplilearn and VXI Global Solutions, LLC. Sumit’s expertise includes building high-performing teams and implementing data-driven quality frameworks that enhance customer experience across various industries such as EdTech, E-commerce, and BFSI. Sumit is Lean Six Sigma certified and proficient in multiple CRM and QA tools, demonstrating a dedication to operational excellence and continuous learning. Sumit holds a Bachelor of Business Administration in Marketing from Immanuel Institute of Social Sciences.