Vanessa Hirsch

Vanessa Hirsch is an experienced professional in customer success operations, currently serving as the Customer Success Operations Manager at Similarweb since January 2025. Prior to this role, Vanessa was the Customer Success Operations Team Leader at AppsFlyer from February 2019 to May 2023, where leadership involved managing a team, enhancing operational efficiency, and facilitating cross-departmental collaboration. Vanessa also held the position of Customer Success Operations Analyst at AppsFlyer, focusing on identifying customer success managers' needs and improving processes through collaboration with the Salesforce team. Previous experience includes various project management and communication roles at Nielsen from April 2010 to October 2018. Vanessa holds an MBA in Marketing from Bar-Ilan University and a BA in Business, Marketing from Reichman University.